Question 1

How do I place an order with Smith's Sweets?

Accepted Answer

Fill out the order form on our website or send us a message on Instagram. We'll confirm your order details, pickup date, and payment within 24 hours.

Question 2

How far in advance do I need to order?

Accepted Answer

We ask for at least 3–5 days notice for standard orders. For large event orders (50+ cookies), please give us 1–2 weeks. We do occasionally have walk-in availability — check our Instagram for updates.

Question 3

Do you offer delivery?

Accepted Answer

We currently offer local pickup. Delivery may be available for large orders — contact us to discuss options.

Question 4

Can I customize my cookie box?

Accepted Answer

Absolutely! You can mix and match flavors, request specific quantities, and add custom packaging for gifts. Just let us know in your order notes.

Question 5

Do you accommodate allergies?

Accepted Answer

Please note that our products are made in a home kitchen that handles common allergens including wheat, eggs, dairy, tree nuts, and soy. We cannot guarantee allergen-free products. Please contact us before ordering if you have severe allergies.

Question 6

How long do the cookies stay fresh?

Accepted Answer

Our cookies are best enjoyed within 3–5 days at room temperature in an airtight container. They can also be frozen for up to 3 months — just thaw at room temperature for 30 minutes before serving.

Question 7

Do you take orders for events and parties?

Accepted Answer

Yes! We love baking for events — birthdays, baby showers, corporate events, holidays, and more. We offer bulk pricing for orders of 50+ cookies. Reach out early for holiday season availability.

Question 8

What payment methods do you accept?

Accepted Answer

We accept Venmo, Cash App, PayPal, and cash. Payment is due at pickup. For large orders, we require a 50% deposit to hold your date.

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